We see you on #overheid360?
The information society is not: this is already there.
People search, find and receive the information via tablets, smartphone and computers all day. The exchange of information is therefore faster than ever thought possible. The consequence? Citizens with high expectations of today's services of Governments: fast and digital whenever possible, personally customized where necessary.
Hylo Knowledge management is a gold partner of Overheid 360 and will be present on both days. On 20 and 21 April we will give a lecture: "the essence of service is the quality of the answer“.
What happens if we rotate 180 ° to a customer-driven service, in which the customer participates in the knowledge base, the development of knowledge and the information quality?
Are you open to a methodology whereby the Government continue responds to the current customer needs and the customer is self-reliant? By active participation, the costs down and satisfaction up.
On 20 and 21 April from 11:15 a.m. onwards Rudi Krösschell You will learn all about customer participation and what it means for your services.
We invite you as a guest of Hylo Knowledge Management to attend the Overheid 360 conference completely free of charge. Register online and receive your free ticket for the conference #overheid360
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