New update to the OBI4wan environment
Here is an overview of the most important points:
Tag suggestion: using artificial intelligence we can make a suggestion at tagging webcare messages. As a result, you don't have by your full list of tags but you get a proposed suggestion, based on the tags that have been given posts in the past.
Do you want to test it? Please let us know so that we can turn on tag suggestion for your area!
Link Robin: customers who can work with the customer service software by Robin in Robin within messages automatically. As a result, all the online customer contact in one system collected. As soon as in Robin to a message, responded in the OBI4wan status is also updated and the answer visible.
Whatsapp WhatsApp status text: because it is no longer possible to place a status text this option also in OBI4wan we have taken out. Once again this allows WhatsApp is also added back the option in our system.
Soon as possible:
LinkedIn Image: Soon it's possible to add an image to your posts on LinkedIn. This allows you to make your messages even more appealing.