Fast, efficient and accessible contact at the moment you need (potential) customer
Ensure satisfied customers and provide website visitors with the right information directly, from one integrated solution for chat, social media, messaging apps and reviews. You can easily report on the key KPIs and gain an optimal understanding of the needs of your target group.
Real-time contact and personal service
Chat is the most convenient way to offer customers and website visitors fast and personalised service. OBI4wan integrates social media, chat, review platforms and messaging apps to efficiently handle online customer service.
A chatbot for all your channels
Optimize your online customer service with a smart chatbot. Each chatbot is unique and developed to the wishes and needs of your organisation. With our chatbot, routine work can be handed out so that more time is left for providing better and faster service.
Advantages Chat via OBI4wan:
- Real-time desktop notifications and alerts
- Efficient workflow and Case management
- Direct insight into PR value of messages
- Measure KPIs via Webcare reports
- Monitor Performance via service levels
- Integrated measurement of Customer satisfaction
- 360 degree customer view with Social CRM
- Full understanding of conversation history
Read more about the advantages of Livechat in This article from OBI4wan. If you want to try Livechat please go to MartijnRijk.nl or on https://OBI4wan.com
