Inspiration session customer service and service desk to an excellent level with knowledge management

Inspiration session customer service and service desk to an excellent level with knowledge management

If you know the otherwise but your thought there not yet around it can get. Our inspiration sessions are meant to create movement with other eyes for knowledge methodologies.

"We offer 24 × 7 service, through social media. Our agent occupancy changes often and works from a variety of locations, how can we guarantee quality? "

The essence of service is the quality of the answer. What happens if we rotate 180 ° to a customer-driven service, in which the customer participates in the knowledge base, the development of knowledge and the information quality? Be inspired by a methodology your organization continuously responds to the current needs of the customer and the customer is self-reliant. By active customer participation and good knowledge management costs down and satisfaction go up.

"The business units are fond of the recurrent questions and multitude of identical messages. How do you prevent repetitive questions and reports to the Organization? "

Hylo inspiration session

A morning with practical cases, vision and knowledge exchange to improve your service to be inspired.
* How to let everyone participate in the Knowledge base
* How do you create self-sufficiency?
* How to let your knowledge flow.
* Dare to share, how do you manage that.
* Always current and relevant

The afterward we conclude with lunch.

We share with you our knowledge, experience and methods that lead to greater self-reliance, to the satisfaction of the customer and savings in the service to customers and internally.

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