How to make customers self-reliant?
Always directly within your organization who knows the answer to the question of your customer? Who manages the knowledge within your organization?
In the essence running services and customer service to the quality of the answer.
Knowledge is dynamic and must flow. The answer to the question today is knowledge for your client with the same question of tomorrow.
When you know that things can be done differently but you don't know where to start, then our inspiration session your starting point. We look at your information flow with different eyes. With our knowledge of knowledge management, we get you moving.
What does it mean for your customer when we 180 degrees to customer-driven services? What does it mean when your client participates in the knowledge base and the answers to your questions up to date customer?
"The business units are fond of the recurrent questions and multitude of identical messages. How do you prevent repetitive questions and reports to the Organization? "
Hylo Knowledge Management offers in the inspiration session on 28 June 2016 answers to these questions. Be inspired by the experience in customer service and knowledge management.
I hope to see you at the inspiration session. If you have any other questions about knowledge management, you can reach me via martijn@socialsales.eu and +31629437111.
Social Sales is associated with Hylo Knowledge management. With our knowledge we support Hylo in the field of marketing and sales.
