As you may know I am always in for new developments and I try out a lot of tooling and software. For a long time I have been active with chat on this website, which has already made a lot of nice conversations. You can also book an appointment in my calendar via Bookme for years now.
Things that make you and I can communicate easily and efficiently. These tools make my life as an entrepreneur a lot more pleasant. Since last October I am using helloSkotty.
Skotty, my personal, digital assistant.
The genesis of Skotty:
Matthijs Draijer Van HelloSkotty says: In June last year I worked on a temporary assignment at B Amsterdam. I was responsible for the rental of offices. My work: to propagate the concept, to show people the possibilities within B Amsterdam, to bring a quotation and to close. Simple, especially in an environment like B, extremely popular, with many inbound leads and three locations that easily sold themselves in atmosphere and vibe.
Matthijs noticed that he had a problem: I did 8 meetings a day, received new people and guided them around, who were looking for an office. I send out the quote, with my phone number on it. I was called frequently. I didn't store the phone numbers in my device so there were no names for most callers, and I also received lots of voicemail messages. Every meeting I had I watched two to sometimes three times to my phone. What an impression I should have made on the prospects that I was currently talking to, while they were making a big step in their business.
You get it, Matthijs quickly lost the overview, he did not return to prospects in time and became crazy of all missed calls and voicemail messages.
Matthijs continues: Until the moment I lost a deal. A very big deal. Then I thought I should work out this differently.
Vision HelloSkotty
Our phone demands increasing attention and that leads to increasingly adhoc works. And let's be honest... we can't multitask. If you're doing something right then make it off.
Time management or the layout of your day in routines can help. This is essential for your success.
Are you working on a client, than close the deal, solve the challenge, make sure the customer is happy and then go ahead. You need all your focus. Every moment your brain has a distraction (an incoming call) you will need at least 5 seconds to come back into your flow and to regain your thoughts.
therefore HelloSkotty
As sales you put a lot of energy into the relationship with your customer and prospects. The time of ' hit and run ' has not been spent on you. In every relationship you have added valuable time and energy.
Skotty gives you the space to focus on what you should be doing now. And in the event that someone takes the effort to call you, and you're in a meeting for example, then you can't response.
A missed call is equivalent to:
- Missed opportunity
- Listen to voicemail messages (and be in a call again)
- Calling the caller back (sometimes three times)
- Frustration with both parties
We set the power of Artificial intelligence (AI) to make Skotty so clever that it can anticipate unexpected events. Skotty uses AI to screen your calls. Who is this and why is this person calling? Skotty can give priority to certain contacts in order to prioritize those incoming calls, or to send a more personal message.
Skotty knows your calendar and knows when you are available. For example, Skotty can schedule unplanned incoming calls in the most efficient way for the caller and for you as a callback appointment.
HelloSkotty SMS 1 HelloSkotty SMS 2
Skotty helps you and the caller directly. If the caller Is a known contact, Skotty speaks to the caller personally, Skotty looks in your calendar when you have time and occasion (and therefore the attention for this customer) and immediately makes a callback with the caller. Completed with subject of conversation and appointment confirmation via email and all!
Is the caller an unknown person to you? Then Skotty asks who is calling. and proposes to schedule an appointment.
Skotty is the personal assistant that proves both the sales person, but also the prospect or customer, a service. More interaction, with less distraction!
Future of Skotty
This is just the beginning. Skotty will take care of all forms of communication with the simple task of giving everything a place in your work routine. This way, you can give the best attention and perform your work well at the moment it should without the distractions of your phone.
The next version of Skotty will be equipped with an even better artificial intelligence engine so that Skotty's services seamlessly connect to you as a person. In addition to the knowledge of your contacts and agenda, Skotty will also get acquainted with your CRM system in order to be able to help any customer who is calling at all.
This way you can focus even more on what is most important in your work: the relationship.
Try it immediately?
Call me at 06 29 437 111. You can also try your digital assistant: Download it here. (IOS follows).
For more information, visit the website of HelloSkotty. Read on the blog of Matthijs over HelloSkotty. Want to read more about other tools? Then read here Further.
